Q COSTARICA
Clear Costa Rica Call Center Operations
Q COSTA RICA – A bill in the U.S. Congress aims to force call centers from nations like Costa Rica to return to the United States, worrying employers and workers, according to CNN.
The CNN Español report says the bill, introduced by a group of Democratic and Republican congressmen could force companies that outsource customer service outside the United States to return to the U.S.
Costa Rica and Nicaragua, that has a concentration of these call centers, may be greatly affected according to the report.
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The bill – which has the support of the Communications Workers of America (CWA) – was presented last March 2 to the Senate
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